Missed calls: seeing them again and getting the customer back
See missed calls on an iPhone or Android phone? Here…
Hengelo, 30 October 2026. New at RippleCom. A customer calls? You instantly see their WhatsApp messages. And you see who called them before. So you know straight away what it is about.
Thursday, 09:40. The phone rings. It is Mr Jansen.
He messaged your colleague Ilse on Monday. About what? You do not know. Ilse is off today.
So you ask him all over again.
“As a customer, I want to tell my story once,” says Joost Klieverik, founder of RippleCom. “Not again to everyone I speak to.”
Your customer calls your business. That can be through WhatsApp. Or simply by phone. Everything comes in at one place.
The phone rings. Your screen immediately shows that customer’s WhatsApp messages. You read in a few seconds what they want.
Below the messages you also see every call. Who called? Was it through WhatsApp or by phone? And when was that?
How does RippleCom know which messages belong to the call? By the customer’s phone number. Only you and your colleagues see who called. The customer does not.
“Every company says the customer comes first,” says Joost. “Until the customer gets stuck in the rules. Then the employee is left empty-handed.”
Then the call comes in at the same place as a regular phone call. Does someone need to call back? Pass the conversation to a colleague. Add a note: why the customer called. Your colleague sees everything that has already been said.
“If I get a call back,” says Joost, “I want someone who knows what it is about. That is customer service.”
Your customer does not have to say anything twice. They feel heard. Your colleague can take over right away. The messages and the calls are in one place.
Financial administrator. A client messages in the morning that they need money. In the afternoon they call. You answer. You immediately see their question. And you see that your colleague already called them that morning.
Estate agent. A viewer calls after the viewing. You immediately see their appointment. And the questions they messaged beforehand.
Thursday, 09:40. The phone rings. Your screen shows: Mr Jansen is calling.
Below it, his message from Monday. And that Ilse called him on Monday at 15:42 through WhatsApp.
You answer. “Good morning, Mr Jansen. You are calling about Thursday?”
The customer is heard. You know what it is about. So it arrives.
“My dream is simple,” says Joost. “Every business can be reached through the channels everyone uses.”
At RippleCom, calls, WhatsApp and SMS come in on one number: your business number. You keep that number. And you also keep your own telephone provider.
RippleCom is a Dutch company. RippleCom’s computers are in the EU. RippleCom complies with the privacy law, the GDPR. Read more about business calling on your own number and about WhatsApp and the GDPR.
The app is being tested now. It will soon be in Apple’s App Store. Want to see it already? Book a demo.
How is your organisation doing? Take the free Communication Scan. You will see what can be improved. You get the result through WhatsApp.
RippleCom from Hengelo makes businesses reachable on one number. Through calls, WhatsApp and SMS. For example for financial administrators, estate agents, healthcare and government.
For the press: call or message Joost Klieverik on +31 85 060 2509. You can also email: info@ripplecom.eu.
Yes. Your customer calls your business number through WhatsApp. The call comes in at the same place as a regular phone call.
Yes. RippleCom recognises your customer’s phone number. So you immediately see their WhatsApp messages when the phone rings.
No. Only you and your colleagues see that.
Pass the conversation to that colleague and add a note. They see the messages, the calls and your note. So they know what it is about when they call back.
Yes. The calls you make yourself are listed too.
No. You keep your own number. RippleCom works with your own telephone provider.
RippleCom is a Dutch company. RippleCom’s computers are in the EU. RippleCom complies with the privacy law, the GDPR.
The app is being tested now. It will soon be in Apple’s App Store. Until then, we are happy to show it to you in a demo.
Free Communication Scan
Take the free Communication Scan. 6 questions, 1 minute, your result straight to WhatsApp.
or book a 30 minute demo
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