Under Article 5 of the Dutch quality requirements decree for guardians, protective administrators and mentors (Besluit kwaliteitseisen curatoren, beschermingsbewindvoerders en mentoren), you must be reachable by phone at least four working days a week. If a client contacts you in another way, they receive a response within two working days. Outside working days you are reachable for emergencies. With RippleCom, calls, WhatsApp and SMS come together on your office number, so no message gets lost. Read more about the legal reachability requirements.
Yes, if it is set up for business use. With a private phone or the free WhatsApp Business app, conversations are stored on an employee's device, without a data processing agreement. RippleCom works through the official WhatsApp Business API on your office number, with a data processing agreement and storage within the EU.
Every WhatsApp message arrives in your mailbox, just like an email. You reply from your email and your client receives the answer via WhatsApp. Email stays your record, and every contact is documented for your annual account to the court. See how WhatsApp and email work together in financial administration.
Yes. Many clients who find reading and writing difficult can still use WhatsApp. Writing an email is a barrier for them, a short WhatsApp message is not. More than 12 million people in the Netherlands aged 15 and over use WhatsApp every day (Newcom, National Social Media Survey 2026).
Yes. Your client sends a message to the office number and the request arrives in your mailbox, including the amount and the reason. You handle it the way you always do, and your client receives the answer via WhatsApp.
No. You keep your office number, your mailbox and your administration software. RippleCom adds WhatsApp and SMS to the number your clients already know, and your team simply keeps working from their mailbox.
RippleCom works through your mailbox, so you can start without connecting it to your software. If you want messages to appear directly in your software, we will look together at which integration is possible.
All messages run through your office number. Employees no longer use their own phones for clients. During illness or holidays a colleague takes over the conversation, because the whole team sees the same messages.
We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.
Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
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Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.
Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.
We operate in three countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. RippleCom is our communication infrastructure. 300% higher customer satisfaction and 18% conversion. RippleCom scales with us.
Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.
