Healthcare: 75% Fewer No-Shows in Clinics

Shorten waiting lists.

Empty slots fill themselves.

When someone cancels, the slot often stays empty.
Now, the next patient is notified instantly and responds within 20 minutes.

ISALA Kliniek

Zorg | Sneller terecht ✓

Hoi Anne, er is een plek vrijgekomen in het ziekenhuis op woensdag 29 januari om 10:15. Kunt u deze afspraak invullen?

✓ Ja, ik kan ✗ Nee, ik kan niet

09:32 ✓✓

Slot becomes available.

Automatic message to patients who want an earlier appointment. Secure via SMS or WhatsApp.

Confirmation follows.

Yes or no in one tap. Confirmed.

Waiting list shortened.

Free slots fill up faster. Patients are helped sooner.

days earlier treatment

responds within 20 minutes

capacity utilised

For larger organisations.

Know within 30 days if it works.

Together we choose one concrete process and set it up.

Scope

We choose one process: requests or appointment reminders. For one team or department with one workflow at one location and one channel.

Metrics

We start with a baseline. How many questions come in. What they are about. How much time they take.

Setup & Evaluation

We spread four days of work over four weeks for set-up and evaluation. We take it off your hands.

Secure & GDPR Compliant

Your client data is safe and stays yours. We process it in Europe, in line with the law.

Pricing and Terms

The pilot is a one-off €2,500, paid upfront.

Four weeks. One process. Measurable results.

Do you continue with Diamond? Then we offset 50%.
With Platinum we offset 75%.

Book a demo

All amounts exclude 21% VAT

Result.

What it delivers.

Every conversation counts.
That's why your whole team works one way. Everything can be found again.

Support

Every conversation has an owner. You see the status. You hand it over to a colleague.

75% fewer no-shows

A confirmation right after the appointment is made. A reminder at the right moment. You see that it has arrived.

Privacy & Compliance

Direct communication must be secure.
Registered in the HL7 register.
Designed according to NEN7510 guidelines.

Insight

Inspiration

Impact

Protection

Always traceable who did what and when. This brings peace and clarity.

Integration

RippleCom is HL7 registered for ZIS/HIS and other systems to ensure secure communication and one source of truth.

How it works in practice.

How care teams free up more time.

Every team communicates in its own way.
RippleCom turns it into one calm way of working.

Close-up of an eye with a digital network

01 Direct Communication

The right message, to the right person, at the right moment. Calls, WhatsApp and SMS in one overview. For your whole care team.

02 Engagement

A patient who knows what to expect shows up. And can reply straight away. More calm. More patients at their appointment.

03 Purpose-driven

Every message does something. Confirm, remind, change or follow up. So it arrives.

04 Secure & Compliant

In healthcare, privacy is the foundation. So you communicate safely. Without an extra hurdle for the patient.

Frequently asked questions

Clear answers.

Transparent. Monthly or yearly.
All in 1: Calls, WhatsApp and SMS.
These are the questions we get asked most often.

Of course, we are

24/7

available.

Response within

hours

You can also just give us a call.

By sending automatic reminders via SMS or WhatsApp, 75 to 90 minutes before the appointment. With a route button to the practice. 98% of messages are read. OrthoEuregio reduced no-shows by 75% this way. From 47 to 12 per month.

By automatically sending a message to patients on the waiting list as soon as a slot becomes available. The patient confirms with one tap. Within 20 minutes the slot is filled. No call rounds, no empty chair, no missed care.

Only via the RippleCom WhatsApp solution with a professional team inbox. Not via the free WhatsApp Business app on personal devices. Via the API, data stays within the EU, communication is traceable and you work with a data processing agreement and DPIA. Diagnosis or specialism information is never included in messages.

The setup is designed according to the NEN7510 standard. RippleCom is registered in the HL7 registry for Dutch healthcare. Data is processed on European servers. Access control, logging and traceability are standard.

By centralising all communication on the fixed practice or hospital number. Calling, SMS and WhatsApp through that single number. Staff no longer use their personal devices for patient contact. All conversations are traceable and transferable via the inbox.

Yes. RippleCom is HL7-registered and connects with all healthcare information systems. Appointment confirmations, reminders and waiting list messages are triggered from the source system. One single truth for patient communication.

That varies by specialism. For an orthodontics practice with 100 appointments per week and 10% no-shows, that amounts to approximately €3,600 per month in missed treatment time. In hospitals the no-show rate ranges from 4% to 15%. Automatic reminders via SMS or WhatsApp reduce this by 75%.

We choose one specific process in one department or outpatient clinic. For example, appointment reminders or filling cancelled slots. We measure before and after: no-show rate, confirmation rate, capacity utilisation and response time. After 30 days we evaluate together. The pilot costs a one-off €2,500. Do you continue with Diamond? Then we offset 50%. With Platinum we offset 75%.

Yes. The Dutch Integrated Care Agreement requires that 50% of patients are reached digitally. SMS and WhatsApp reach a broader group than portals requiring login or app installation. 98% of the Dutch population uses WhatsApp. That makes it an accessibility layer that requires no digital skills.

Your patients show up.
Your calendar is right.

Healthcare demand is growing fast.

Impact in Practice

The chair stays empty.

Queues are bottlenecks.

Privacy well arranged.