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WhatsApp for Teams

Your customer messages via WhatsApp.
You reply in Microsoft Teams. In the same conversation.
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WhatsApp for Teams with RippleCom
The misconception.

Another channel to manage?

Your colleagues are in Teams. Your customers are in WhatsApp.
All day long you switch between the two.

Processes not set up

You already have phone, email and Teams. Yet another separate system does not fit into your working day.

The customer is reachable, you are not.

13.8 million Dutch people use WhatsApp. So does your customer. The question is whether you answer there.

No answer. No success.

A customer who sends a message wants an answer. No queue. 'Just send an email' is not an answer.
Most used tools.

We communicate more than ever. We reach less.

Four places. And the answer is just not there.
Woman in a chair looking at her phone

01 Telefoon

Calling gives an immediate answer. It also interrupts your work. So it becomes: just send an email.

02 E-mail

Email is your archive. Agreements are fixed and can be found again.

03 Teams

Quickly set up a video call, quickly get in touch with a colleague who answers when it suits them. Internal communication that mostly seems to run smoothly. Internally focused, secure and increasingly trusted.

04 CRM

Every customer contact belongs in your CRM. In practice it sits in mailboxes and in a colleague's private WhatsApp.
Don't change.

Don't replace. Improve.

No single channel has the majority. The customer chooses. You are simply there.

Stay reachable.

The customer messages the way they always do. You miss nothing.

Record where needed.

Every agreement is in the systems you already have. Teams, email or CRM.

Work smarter.

One conversation, one place. Everyone sees what has been agreed.

WhatsApp in your Teams environment.

Where every conversation counts.

Not reachable. Still an answer.

All in 1: calls, WhatsApp and SMS on your business number.
Someone calls and you don't pick up?
We send a message. We record it in your Teams. Or in your email. Or both.

Vastleggen.

Every conversation is in your Teams channel. Organised per conversation. Read back whenever you want.

On existing processes.

Your organisation does not have to change. We are not replacing anything. We add it alongside. We connect to your processes.
WhatsApp in Teams? Fine.
Missed a call? Message in your email.
Transcript of the conversation? Visible where you want it.

Reply in Teams

The message arrives in Teams. You type your reply there. The customer reads it in WhatsApp. You decide who picks it up and when.

Working together on success.

Colleague off or ill? Someone else reads back the conversation and picks it up. Nothing gets lost.

Included with RippleCom

WhatsApp for Teams is part of the Diamant package. From €399 per month.

Cancellable per calendar month.
Book a demo
Amounts exclude 21% VAT
Platinum
€ 999
per month
This plan includes
  • Everything in Diamond
  • Advanced dashboarding
  • Telephony, SMS, and WhatsApp in one unified layer
  • Integration with software and processes
  • Premium support / mission-critical attention
  • All modules included
Book a demo
Diamond
€ 399
per month
This plan includes
  • Everything in Gold
  • Campaigns & reminders (prevent no-shows)
  • Group chat management
  • Easy contact importing
  • Dashboarding
  • Fully expandable with modules
Book a demo
Gold
€ 149
per month
This plan includes
  • Shared inbox built around your business number
  • 5 users
  • Track who handles which message
  • Internal conversation notes
  • GDPR compliant
  • Limited expansion with modules
Book a demo
Platinum
€ 1.079
per month
This plan includes
  • Everything in Diamond
  • Advanced dashboarding
  • Telephony, SMS, and WhatsApp in one unified layer
  • Scheduled messages (reminder & follow-up)
  • Integration with software and processes
  • Premium support / mission-critical attention
Book a demo
Diamond
€ 479
per month
This plan includes
  • Everything in Gold
  • Campaigns & reminders (prevent no-shows)
  • Group chat management
  • Easy contact importing
  • Dashboarding
  • Fully expandable with modules
Book a demo
Gold
€ 229
per month
This plan includes
  • Shared inbox built around your business number
  • 5 users
  • Track who handles which message
  • Internal conversation notes
  • GDPR compliant
  • Limited expansion with modules
Book a demo
Frequently asked questions

Clear answers.

Transparent. Monthly or yearly.
All in 1: Calls, WhatsApp and SMS.
These are the questions we get asked most often.
Of course, we are
24/7
available.
Response within
24
hours
You can also just give us a call.

Your customer messages via WhatsApp. The message arrives in Microsoft Teams. You type your reply there and the customer reads it in WhatsApp, in the same conversation.

No. Nothing is replaced. WhatsApp for Teams connects to the systems you already have: Teams, email or CRM.

Calls, WhatsApp and SMS run on your business number. If you don't pick up, the customer receives a message and the conversation is recorded in Teams, in your email or both.

Every conversation is in your Teams channel, organised per conversation. Someone else reads it back and picks it up. Nothing gets lost.

WhatsApp for Teams is part of the Diamant package, from €399 per month, cancellable per calendar month.

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