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We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.
Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
This is how retail works in 2026
Customers called us 3,500 times a month about parts. Now they WhatsApp their registration and a photo of the type plate. An answer within twenty minutes. Connected to our phone system. 75% fewer calls. And messages arrive.
Reachable for my clients. Peace of mind for me. I get everything clearly organised in my email inbox. 90% of the most frequently asked question, “Can I have extra money?”, arrives separately. Either I pick it up or my colleagues do. With RippleCom I have peace and overview.
Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.
We are active in eleven countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. 300% higher customer satisfaction and conversion on price calculations from 4% to 37%. RippleCom scales with us.
Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.
Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.
Calls, WhatsApp and SMS in one place. On your own business number. You can see whether a message has arrived.
Calls, WhatsApp and SMS. Everything comes in on your business number. Your team sees everything in one inbox. You can see who said what and who is picking it up.
Often within one working day. After the demo we look together at what you need. Then we set everything up and connect your systems.
Privacy is built into RippleCom from the start. RippleCom stores messages and contact details at Amazon Web Services (AWS) in Frankfurt, Germany. WhatsApp messages also run through the WhatsApp Cloud API of Meta Platforms Ireland, which keeps messages for a maximum of 30 days to deliver them. AWS is ISO 27001 certified and has SOC 2 and SOC 3 reports. Meta holds ISO 27001 and SOC 2 reports for the WhatsApp Cloud API. The data belongs to your organisation. You make sure its use complies with the general terms of RippleCom and the terms of Meta. You get clear terms, a data processing agreement and a DPIA.
AI helps your team. For example with translation, advice and recognising the tone of a message. AI never talks to your customer. Every message comes from a person. Customer data does not go to external AI systems.
Yes. RippleCom connects with your calendar and your existing systems. You choose one process to start with. For example appointment confirmations, reminders or follow-up.
No. We do not offer a free trial period. After the demo we set everything up properly straight away. Do you pay per calendar month? Then you can cancel every month.
Yes. We always help you get started and set things up. Is your process critical? Then we make extra service agreements (SLA).
For healthcare, government, education and housing associations. You choose one process to improve. For example appointment reminders, in one department or location. We measure before and after. Would you rather just have a look first? Then a demo is the best start.
We start small. One process, one department, one calendar. In week one we set everything up. Then we fine-tune. We measure before and after: no-shows, confirmations and response time. After 30 days we decide together whether you continue. The pilot costs €2,500 one-off (excl. VAT). Do you continue with Diamond? Then we offset 50%. With Platinum we offset 75%.
Meta charges per delivered message. Messages from your customer are always free. Since 1 October 2026, Meta also charges for replies within the 24-hour window, with 1,000 free replies per WhatsApp number per month. From the 1,001st reply, Meta charges €0.0414 per reply to a Dutch number (Meta rate as of 1 October 2026, excl. VAT). Unused free replies do not carry over to the next month.
At RippleCom, messages you start yourself cost €0.21 (Platinum), €0.23 (Diamond) or €0.25 (Gold) per message. Replies above the 1,000 free ones are passed on at Meta’s rate, without a mark-up. Prefer a fixed amount? With the bundle both are unlimited for €125 (Diamond) or €99 (Platinum) per month, fair use approx. 1,000 messages. In the demo we work out what this means for your situation.
