Hardhout Discount sells hardwood for the garden, such as decking, fencing and gates. It does so through three web shops: hardhoutdiscount.nl, hartholzdiscount.de and hardwooddiscount.co.uk. The company is active in eleven countries.
300% more satisfaction and engagement within six months. Conversion on price calculations from 4% to 37%. 20% fewer parts resent. Hardhout Discount was RippleCom’s very first pilot.
The customer makes a price calculation on the site and receives it directly in WhatsApp. Three days later, the team asks whether there are any questions. That is how conversion on price calculations rose from 4% to 37%.
An employee sends the order number on WhatsApp to the company number, followed by the photos. RippleCom attaches them to the order straight away. Is there a question about the delivery later? Then you can see immediately what was sent. That saves 20% on parts being resent.
To Hardhout Discount’s own web shop and to the Speakup phone system. Calls and WhatsApp come in on the same number. Two numbers serve three web shops.
The approach suits any web shop that gets many questions about quotes, orders and deliveries. The result differs per company and per set-up.
We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.
Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
This is how retail works in 2026
Customers called us 3,500 times a month about parts. Now they WhatsApp their registration and a photo of the type plate. An answer within twenty minutes. Connected to our phone system. 75% fewer calls. And messages arrive.
Reachable for my clients. Peace of mind for me. I get everything clearly organised in my email inbox. 90% of the most frequently asked question, “Can I have extra money?”, arrives separately. Either I pick it up or my colleagues do. With RippleCom I have peace and overview.
Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.
We are active in eleven countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. 300% higher customer satisfaction and conversion on price calculations from 4% to 37%. RippleCom scales with us.
Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.
Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.
