RippleCom puts you in complete control of direct communication around your phone number. With RippleCom, you have a single platform for calling, SMS, and WhatsApp. Other providers offer individual or fragmented channels, where traceability via the phone number is lost. With RippleCom, you have the assurance that messages are delivered — demonstrably.
RippleCom secures direct communication around your phone number via telephony, SMS, and WhatsApp — all managed through a single, centralised Team Inbox. With full oversight, follow-up capability, and end-to-end traceability.
In most cases, RippleCom is operational within one business day. Following the strategic onboarding session, we define the scope, requirements, and possibilities — after which onboarding and integration commence immediately.
RippleCom is built on a privacy-by-design foundation, making it unique and inherently secure. All data remains within the EU. Data ownership lies exclusively with your organisation. We operate with clear terms and conditions, a transparent data processing agreement, and fully substantiated Digital Protection Impact Assessment (DPIA) documentation.
AI is applied for sentiment analysis, advisory support, and translation. AI does not participate in conversations — every message originates from a human. We firmly believe that genuine recognition can only be delivered person to person. Furthermore, no customer data passes through external AI systems, ensuring stronger GDPR compliance as standard.
Yes. RippleCom connects via APIs and webhooks with your existing infrastructure. We deliver a single process integration module — for example, for appointment confirmations, reminders, and follow-ups — designed to fit seamlessly into your current workflows.
RippleCom does not operate on a free trial model. Following the strategic onboarding session, we configure your Team Inbox correctly from day one. Our accessible entry point instils confidence from the outset. RippleCom is cancellable on a calendar-month basis — with no long-term commitment required.
Yes. As standard, we provide comprehensive onboarding and configuration support. For mission-critical environments, we offer additional Service Level Agreements (SLAs) covering both process and compliance requirements.
Organisations in healthcare, government, education, and housing associations that can identify at least one process to improve (e.g. appointment reminders), designate a single department or location to begin with, and are committed to measuring and evaluating outcomes.
Not suitable for organisations looking to "have a browse" without genuine commitment.
We start small. One process, one department, one agenda. Week one is dedicated to configuration and go-live. From there, we iterate based on data. We measure before and after: no-show rates, confirmation rates, response times. After 30 days, we evaluate together and decide on scaling. Pilot costs are offset against the first subscription invoices (from the Diamond tier onwards).
Meta charges per conversation, not per message. A conversation window remains open for 24 hours, within which an unlimited number of messages can be exchanged at no additional cost. Costs vary depending on who initiates the conversation and the message type. We address what this means specifically for your situation during the onboarding session.
