On average from 40 to 15 a week. That is more than 60% fewer. Tracked by HUBO over two months, from March 2025.
A message when the status of their order changes, a follow-up on their quote and a confirmation and reminders for a measuring or installation appointment.
The day before the appointment and again 75 minutes beforehand. If the appointment is moved, the customer gets a new confirmation and the reminder moves with it. If the appointment is cancelled, the reminder is dropped.
OutSmart, the system in which HUBO manages orders, quotes and appointments. The messages follow from what is in OutSmart.
By email. The team replies from email and the customer receives the answer in WhatsApp.
The connection is not tied to HUBO. It suits any business that works with OutSmart, such as installers and maintenance companies. Results differ per business and per set-up.
We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.
Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
This is how retail works in 2026
Customers called us 3,500 times a month about parts. Now they WhatsApp their registration and a photo of the type plate. An answer within twenty minutes. Connected to our phone system. 75% fewer calls. And messages arrive.
Reachable for my clients. Peace of mind for me. I get everything clearly organised in my email inbox. 90% of the most frequently asked question, “Can I have extra money?”, arrives separately. Either I pick it up or my colleagues do. With RippleCom I have peace and overview.
Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.
Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.
We operate in three countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. RippleCom is our communication infrastructure. 300% higher customer satisfaction and 18% conversion. RippleCom scales with us.
Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.
