No-shows fell from 47 to 12 a month. That is 75% fewer. Measured over six months, from March 2024.
75 minutes before the appointment, via WhatsApp on the practice’s own number. With a route button to the right location in Enschede or Hengelo.
iOrtho, the appointment system of OrthoEuregio. Appointments and changes come from there. Nobody retypes anything.
The patient replies in the same conversation. A member of the practice team sees the message and moves the appointment.
40% fewer calls. Questions about the appointment come in via WhatsApp and are handled 35% more efficiently. RippleCom’s own measurement.
The approach is the same for any practice that works with appointments, such as a dentist, physiotherapist, vet or pharmacy. Results differ per practice and per set-up.
We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.
Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
This is how retail works in 2026
Customers called us 3,500 times a month about parts. Now they WhatsApp their registration and a photo of the type plate. An answer within twenty minutes. Connected to our phone system. 75% fewer calls. And messages arrive.
Reachable for my clients. Peace of mind for me. I get everything clearly organised in my email inbox. 90% of the most frequently asked question, “Can I have extra money?”, arrives separately. Either I pick it up or my colleagues do. With RippleCom I have peace and overview.
Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.
Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.
We operate in three countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. RippleCom is our communication infrastructure. 300% higher customer satisfaction and 18% conversion. RippleCom scales with us.
Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.
