Around 3,500 a month. Most were about a part: which part it is and whether it is in stock.
75% fewer incoming calls within two months, from July 2026. Customers know within twenty minutes whether their part is available. RippleCom’s own measurement.
They send the registration number and a photo of the part with its type plate to the company’s number via WhatsApp.
The phone system of Kempenaar. WhatsApp and calls come in on the same number.
Yes. Because most questions now come in via WhatsApp, the calls that matter get through.
The approach suits any business that gets many of the same questions by phone, such as a pharmacy with questions about prescriptions. Results differ per business and per set-up.
We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.
Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
This is how retail works in 2026
Customers called us 3,500 times a month about parts. Now they WhatsApp their registration and a photo of the type plate. An answer within twenty minutes. Connected to our phone system. 75% fewer calls. And messages arrive.
Reachable for my clients. Peace of mind for me. I get everything clearly organised in my email inbox. 90% of the most frequently asked question, “Can I have extra money?”, arrives separately. Either I pick it up or my colleagues do. With RippleCom I have peace and overview.
Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.
Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.
We operate in three countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. RippleCom is our communication infrastructure. 300% higher customer satisfaction and 18% conversion. RippleCom scales with us.
Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.
