Communication for Hospitality & Leisure

Communication for the leisure sector.

Empty tables cost money.

The booking is in the system, but the guest doesn't show. Every missed guest is lost revenue.

Impact on the Organisation

fewer no-shows

checks messages within 20 minutes

Booked. No-show.

Tables stay empty. Rooms unutilised. That costs turnover.

Questions at the wrong time.

Clear info beforehand reduces questions during peak service.

Everyone messages. No one knows.

No idea what was agreed. No central ownership.

Result-oriented certainty.

What it delivers.

Every booking matters. RippleCom makes hospitality comms manageable and professional.

Control

From reservation to review. Track everything in one team inbox.

75% fewer no-shows

Guests who actually show up. Reminders that work.

Always an Answer

Even during peak hours. Colleagues can jump in.

Scalability

Grow from one location to ten without the chaos.

Integration

Connects with Formitable, Resengo, Lightspeed, and more. Automate upsells and reminders.

In practice.

Putting hospitality back at the centre.

From the first table booking to the final Google review. Manageable and personal.

Close-up of an eye with a digital network

01 Reservation and Confirmation

Guest books; RippleCom sends an instant confirmation to their phone with all the details.

02 Reminder and Preparation

A friendly reminder a day before, and another 75 minutes before arrival. Include directions or check-in info.

03 Personal Contact. Smart.

Guest running late? The whole team sees the message. Someone responds. No query missed.

04 Follow-up and Review

A thank you message and a review invite. Turn every guest into an ambassador.

Frequently Asked Questions

Frequently Asked Questions.
Clear answers.

Transparent. Monthly cancellation and designed around the phone number.
These are the questions we get asked most often.

Of course, we are

24/7

available.

Response within

hours

You can also just give us a call.

By automatically sending a reminder via SMS or WhatsApp. One day before and again 75 minutes before the reservation. With a route button to the restaurant. 98% of messages are read. Guests who are reminded, show up.

By bringing calling, SMS and WhatsApp together on one business number with a team inbox. The entire team sees incoming questions. During busy periods, someone behind the scenes picks it up. The guest gets an answer without the floor service stopping.

By routing all communication through the fixed hospitality number. Calling, SMS and WhatsApp through that single number. Staff no longer use their personal devices. When staff change, the contact stays with the business. Not with the former employee.

Yes. After the visit the team inbox automatically sends a thank-you message with a link to Google or Tripadvisor. At the moment the experience is still fresh. More reviews, better visibility, more new guests.

Yes. Via APIs and webhooks, integration is possible with systems such as Formitable, Zenchef, Resengo, Untill, Trivec and Lightspeed Restaurant. Reservations, confirmations and reminders run automatically. No manual work.

By sending a message beforehand with arrangements, upgrades or additional options. The guest chooses on their phone. Think of pre-ordering a bottle of wine, a room upgrade or a breakfast package. Personal, at the right moment.

Only via the WhatsApp Business API with a professional team inbox. The free WhatsApp Business app stores guest data on employees' personal devices, without a data processing agreement. Via the API, data stays within the EU, communication is traceable and you work with the proper compliance documentation.