What does RippleCom do exactly?

RippleCom brings calling, SMS and WhatsApp together in one team inbox around the business phone number. Organisations always know who communicated what, when and whether it has been handled. It is communication infrastructure, not a standalone tool.

Which sectors is a team inbox with calling, SMS and WhatsApp suitable for?

Healthcare, government, education, housing associations, business services, hospitality, recreation, real estate and marketing. Any organisation where more than one person has customer or audience contact via the phone number.

How does a team inbox differ from regular WhatsApp Business?

WhatsApp Business is built for one user. A team inbox via the WhatsApp Business API lets multiple staff collaborate on one number. With assignment, handover, internal notes and traceability. Calling and SMS are included. No more separate channels.

Is communication via calling, SMS and WhatsApp in one inbox GDPR-compliant?

Yes, provided you work via the WhatsApp Business API with a professional team inbox. Data stays within the EU. You work with a data processing agreement and DPIA documentation. No customer data on employees' personal devices.

What results do organisations achieve with a team inbox?

OrthoEuregio: 75% fewer no-shows. Hardhout Discount: 300% higher customer satisfaction and 18% conversion. Municipality of Borne: 20% of residents reached. VIT: 2 FTE saved. Smooth Laser Clinic: every appointment confirmed.

Can a team inbox with calling, SMS and WhatsApp integrate with existing systems?

Yes. Via APIs and webhooks the team inbox connects with CRM, scheduling, case management, HIS/EHR and ERP. One single truth for all communication. No duplicate registration.

How quickly is a team inbox with calling, SMS and WhatsApp operational?

Often within one working day. After a strategy session we determine the scope together. Then setup and onboarding follow. Cancellable per calendar month. No long-term commitment.

About RippleCom | Business Telephony, WhatsApp & SMS Platform

How we do it

We approach communication as a dialogue from a single source.

We identify the challenge and provide a tailored solution. We land directly in the user's phone to connect with your goals.

clients have gone before you

M+

user reach

of messages read
within 24 hours.

read within 75 minutes

Our mission.

To design communication so every message arrives, is handled, and is accountable.
Not "more channels," but one workflow for your team.

Integration of excellent communication

Secure, transparent & reliable

Control over the dialogue

The direct communication standard

Our vision.

Direct communication is the prerequisite for good service. Fast, human, and controllable. RippleCom makes it scalable.

The best direct communication platform

Connect goal and target audience

One team. One inbox. Always an answer.

Communication that matters

Team inbox is team winst met directe communicatie is alles geregeld, daarom handen bij elkaar

Result-oriented certainty.

What RippleCom delivers.

Every conversation matters. We transform how organisations, governments, and care providers communicate.

Control

Assignment, status, and handover in one inbox.

Delivery

Proactive reminders and repeating messages with proven delivery.

Privacy & Compliance

GDPR-proof setup. Direct comms must be 100% secure.

Insight

Inspiration

Impact

Accountability

Always traceable who did what.

Integration

Connects with internal systems to maintain a single source of truth.

1 Plan

Strategy Session

We map processes and risks. Where does comms fail, where is overlap, and where is ownership missing?

2 Do

Implementation

We set up the team inbox, assign roles, templates, and retention policies.

4 Act

Improve

Adjust based on facts. What’s working? What can be better? Make it a success.

3 Check

Provide Proof

Instant insight into what came in, what was handled, and what was closed. Evidence, not assumptions.

Instantly clear.

Plan of action

From conversation to success

Next step.

Make communication demonstrably reliable.

Ensure every message arrives.

Our journey.

RippleCom is the standard.

RippleCom is the management layer for communication around the phone number. Reachability is policy, not chance.

2023

Start

Poor reachability became our mission. Pilots in healthcare and government proved it could be professional.

Tessa is onze drijvende kracht achter de adminstratie

2024

Scaling up

RippleCom matured for teams needing accountability. Secure collaboration that fits your processes, not the other way around.

RippleCom is de standaard rondom het telefoonnummer. Founder Joost vertelt je er graag over. Ga het regiegesprek aan

2025

Everything around the number

Evolved from "WhatsApp for teams" to the standard for calls, SMS, and WhatsApp in one layer.

Start

Poor reachability became our mission. Pilots proved it could be managed.

Scaling up

Matured for teams needing accountability.

Everything around the number

The unified standard for business communication.

Who RippleCom is for.

For organisations where every message counts.

Organisations that prevent no-shows, safeguard transparency and accessibility, and take responsibility.

Education

Housing associations

Financial administration

Professional services

Projects & events

Estate agents

Healthcare & Wellbeing

Hospitality & recreation

Marketing & communication

Government & public institutions

In practice.

These organisations have
already secured central control.

They demonstrate how they have structurally implemented accessibility, responsibility and privacy.

Parrish Kortink

Vleesvee Integratie Twente

We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.

Rick van de Leur

HUBO

Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
This is how retail works in 2026

D. van Veldhuizen

Municipality of Borne

Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.

Hans Diemont

OrthoEuregio

Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.

Manon Brand

Hardwood Discount

We operate in three countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. RippleCom is our communication infrastructure. 300% higher customer satisfaction and 18% conversion. RippleCom scales with us.

Birgit Cobet

Smooth Laser Clinic

Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.

The best choice.

Want to know what your current accessibility is costing you?

Organisations in healthcare, government and services use RippleCom
to safeguard accessibility, processes and privacy.

Stay informed of relevant updates.
We only share changes that impact accessibility, control and compliance. No noise. No marketing.

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Developed with 🩵 in Hengelo, Netherlands.

The 'Why' behind RippleCom.