Clients call and message the same office number. WhatsApp is connected to the phone system. In the RippleCom overview, the administrator immediately sees the WhatsApp conversation with the call history when a call comes in: who called, through which channel and when. Only the team sees those call entries, not the client.
Through WhatsApp, or through the phone menu when they call. The menu sends them a WhatsApp message. They get two questions: how much do you need and what for. The request then arrives as a separate email for the administrator.
The conversation goes to a colleague, with a note on why the client called. That colleague calls back with the context at hand. The client does not have to tell their story again.
The phone system and email. JMBM uses Onview for its administration. There is no direct integration with Onview.
No. JMBM works mainly from email, as before. Email remains the main channel for accountability and traceability. For calls and the call history, the team uses the overview in RippleCom.
We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.
Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
This is how retail works in 2026
Customers called us 3,500 times a month about parts. Now they WhatsApp their registration and a photo of the type plate. An answer within twenty minutes. Connected to our phone system. 75% fewer calls. And messages arrive.
Reachable for my clients. Peace of mind for me. I get everything clearly organised in my email inbox. 90% of the most frequently asked question, “Can I have extra money?”, arrives separately. Either I pick it up or my colleagues do. With RippleCom I have peace and overview.
Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.
We are active in eleven countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. 300% higher customer satisfaction and conversion on price calculations from 4% to 37%. RippleCom scales with us.
Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.
Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.
