Customer contact for organisations

Business · Financial administrators

A client sends a photo of a letter about his benefit. The contact is recorded in the file and the stand-in picks it up.

Joost Klieverik
7 October 2026

A good financial administrator: what the quality requirements ask of you

Becoming a financial administrator, or already one? What the quality requir...

Business · Financial administrators

A client asks for €60 for shoes via WhatsApp. The money request arrives in the office email with amount and reason.

Joost Klieverik
7 October 2026

Money requests from clients: how to assess them in one go

Your client asks for extra money. What does the law ask of you, what do you...

Business · Financial administrators

A client messages for money for a washing machine and gets an immediate confirmation. At the office the request is in the file and a colleague picks it up.

Joost Klieverik
7 October 2026

A complaint from a client: what the law asks of you as a financial administrator

A client files a complaint. What must your complaints procedure say, how fa...

Business · Financial administrators

Phone and laptop with a client conversation in the mailbox

Joost Klieverik
24 September 2026

Reachability rules for Dutch financial administrators

For financial administrators, being reachable is a legal requirement. Here ...

Business · Platform

A contact card with one business number and three buttons: call, WhatsApp and SMS. On the laptop all conversations on that one number come together for the team.

Joost Klieverik
6 April 2026

WhatsApp for business: from the free app to one number for your team

Using WhatsApp for business? What the free app can do, what it costs and ho...

Business · Platform

A guest asks via WhatsApp where cottage 34 is and receives directions with a location. Reception sees all guest questions neatly together.

Joost Klieverik
27 March 2026

Accessibility for holiday parks

Accessibility for holiday parks. The WiFi works and the guests are online. ...

Business · Government · Healthcare · Platform

Figures from the Nationale Voice Monitor 2026: 48% choose calling as their preferred channel, 77% put calling in their top 3 and 12% of questions to chatbots are answered correctly. Next to it: a human answers and WhatsApp is growing.

Joost Klieverik
25 March 2026

Improving reachability: what the Nationale Voice Monitor 2026 reveals

Improving reachability: what the National Voice Monitor 2026 reveals about ...

Business · Platform

A customer asks via WhatsApp when her order will arrive and immediately gets the delivery time. The laptop shows the customer card with the order and the conversation.

Joost Klieverik
23 March 2026

WhatsApp for webshops and e-commerce

We love sharing knowledge. It makes us both better. At RippleCom we believe...

Business · Healthcare · Platform

An owner tells the animal clinic via WhatsApp that Max the dog is fit again after surgery and immediately books the check up. The tablet shows the patient card with the appointment.

Joost Klieverik
16 March 2026

WhatsApp the Vet

WhatsApp for Vets Improve communication and care in your veterinary practic...

Business · Government · Healthcare · Platform

A phone with WhatsApp conversations from a practice, the municipality, an estate agent, a holiday park, a webshop and a guardianship office. Around it are the sectors business WhatsApp works for.

Joost Klieverik
19 January 2026

WhatsApp for whom?

Businesses, institutions and governments strive for personal contact. ...

Business · Government · Healthcare

Joost Klieverik
21 April 2025

The Complete Guide

WhatsApp Business to get the maximum out of your organisation.

Business · Platform

A team works together on one customer conversation. A colleague uses an internal note to ask Bram to pick it up, the conversation is assigned to him and he replies to the customer.

Joost Klieverik
11 July 2024

WhatsApp Business for Teams

WhatsApp Business for Teams, collaborating and direct contact.

Business

Joost Klieverik
26 April 2024

Advantages of WhatsApp Business

The advantages of WhatsApp Business for your customer communication. ...

Business · Platform

A WhatsApp menu helps the customer get started, after which employee Noor takes over the conversation personally. The laptop shows the conversation in the team’s shared inbox.

Joost Klieverik
15 April 2024

Chatbots, WA or Inbox

Use of chatbots, WhatsApp, or RippleCom Team Inbox.

Business

A customer accepts the quote via WhatsApp. Next to the conversation is the follow up with tasks per colleague, so nothing is left behind.

Joost Klieverik
28 March 2024

The Smartest Solution

WhatsApp is the most used chat app. Choose the smartest solution.

Business

Joost Klieverik
21 March 2024

Business and private WhatsApp: customer conversations belong to your team

Your customer is messaging your organisation. Not one colleague. This is ho...

Business

On the left a full email inbox with unread messages. On the right a WhatsApp conversation that is read and answered within a minute.

Joost Klieverik
18 March 2024

Using WhatsApp

You want to reach the customer, and the customer wants to reach you. ...

Business · Platform

Three phones side by side: personal WhatsApp for family and friends, the business app for one entrepreneur and RippleCom, where a whole team works on one number.

Joost Klieverik
7 March 2024

Which WhatsApp Version?

WhatsApp communication is broadly available in three variants.

Business · Government · Healthcare

A desk phone and a smartphone with the same number, 085 060 2509. Customers call, WhatsApp and text the organisation’s landline number.

Joost Klieverik
7 March 2024

On Your Landline Number

WhatsApp communication using your existing business landline.

Business

A browser window with the team’s shared overview, with three colleagues logged in at the same time. Below: works in any browser, everyone has their own login and it works even when your phone is off.

Joost Klieverik
2 March 2024

WhatsApp Web for Business?

Use business WhatsApp Web with individual accounts in a Team Inbox.

Business

The same customer conversation on a laptop, a tablet and a phone. Whoever opens the conversation, everyone sees the same messages.

Joost Klieverik
25 February 2024

On Every Device

Let WhatsApp work from a clear, central Team Inbox.

Business · Government · Healthcare

An organisation asks via WhatsApp for consent to send messages about appointments. The consent is recorded with time, topic and the option to unsubscribe.

Joost Klieverik
21 February 2024

WhatsApp and GDPR / UK GDPR

Is WhatsApp GDPR compliant? Privacy-proof communication, handled correctly....

Business · Estate agents · Healthcare

On the left one phone on which one person has to answer all customer messages. On the right a team that shares the conversations, with the number of open conversations per colleague.

Joost Klieverik
14 February 2024

Disadvantages of WhatsApp Business

WhatsApp Business was intended to streamline business communication. ...

Business

Joost Klieverik
8 February 2024

Business Account

WhatsApp Business does not support team collaboration.

Business

A customer asks via WhatsApp whether she can come by today and gets a time within minutes. On the laptop the team sees all calls, WhatsApp messages and texts in one place.

Joost Klieverik
1 February 2024

WhatsApp for Organisations

Why use WhatsApp instead of other communication channels?

Automatic reply in WhatsApp: how to set it up

Setting up an automatic reply in WhatsApp? How the away…

What is an 085 number? Explained for businesses

What is an 085 number, what does calling it cost…

A good financial administrator: what the quality requirements ask of you

Becoming a financial administrator, or already one? What the quality…

After the viewing: how to follow up with viewers and seller

After a viewing a viewer has questions and your seller…

Money requests from clients: how to assess them in one go

Your client asks for extra money. What does the law…

Scheduling viewings: from request to viewer at the door

Joost Klieverik 7 October 2026

A complaint from a client: what the law asks of you as a financial administrator

Joost Klieverik 7 October 2026

Bidding log and offers: how to keep buyers informed

Joost Klieverik 7 October 2026

Reachability rules for Dutch financial administrators

Joost Klieverik 24 September 2026

RCS is the successor to SMS. What changes?

Joost Klieverik 14 May 2026

AI in customer service: why the human has the final word

Joost Klieverik 28 April 2026

Why your customer hangs up and never calls back

Joost Klieverik 14 April 2026

WhatsApp for business: from the free app to one number for your team

Joost Klieverik 6 April 2026

A good financial administrator: what the quality requirements ask of you

Money requests from clients: how to assess them in one go

A complaint from a client: what the law asks of you as a financial administrator

Reachability rules for Dutch financial administrators

WhatsApp for business: from the free app to one number for your team

Accessibility for holiday parks

Improving reachability: what the Nationale Voice Monitor 2026 reveals

WhatsApp for webshops and e-commerce

WhatsApp the Vet

WhatsApp for whom?

The Complete Guide

WhatsApp Business for Teams

Advantages of WhatsApp Business

Chatbots, WA or Inbox

The Smartest Solution

Business and private WhatsApp: customer conversations belong to your team

Using WhatsApp

Which WhatsApp Version?

On Your Landline Number

WhatsApp Web for Business?

On Every Device

WhatsApp and GDPR / UK GDPR

Disadvantages of WhatsApp Business

Business Account

WhatsApp for Organisations

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