Business WhatsApp for teams

WhatsApp is the most used chat app in the world. We use it en masse for personal communication with family and friends. In the Netherlands, no less than 99% of people use WhatsApp. With 2.8 billion users worldwide (that’s 35% of the world’s population!), WhatsApp is the most used communication platform. Did you know that WhatsApp is also increasingly used professionally for customer contact? Only 200 million companies worldwide are reachable via WhatsApp. So that market is open. With the right tools, this offers huge opportunities for companies to communicate more personally and efficiently.

The regular and free WhatsApp Business app is limited in its possibilities for teamwork, team collaboration, and team cooperation. With RippleCom, communication via WhatsApp becomes professional. RippleCom goes much further with the smart WhatsApp solution focused on collaboration within teams. Where WhatsApp is designed for one-on-one conversations, RippleCom facilitates seamless one-to-many communication. That is to say, your customer communicates with your organisation (1-on-1) and your entire internal team can pick up the conversation with that customer (1-on-many). Assigning conversations, transferring them to colleagues, and following conversations to check handling.

Streamlined Customer Conversations

One phone number with an unlimited number of team members. As soon as a customer makes contact via WhatsApp, the entire team can jump in and work together. No one has to handle a conversation alone anymore. By joining forces, customer questions are picked up faster and better, with one clear point of contact for the customer. All from one Team Inbox. After all, the customer communicates with your organisation. That doesn’t mean that one person is responsible for that communication. You are collectively responsible for it. So pick up this communication together. With the ease you’re used to from email and telephony.

Team members can add notes to a conversation, tag colleagues for support, and the customer communication is assigned to the responsible employee. If that employee doesn’t know the answer or is unexpectedly absent, the conversation can be transferred to another employee. This way you safeguard one consistent message and a smooth follow-up. The power of WhatsApp is the short and fast messages that are sent.

Optimal Workflow with Sharp Follow-up

Keep a close eye on conversations with smart reminders and notifications from RippleCom. We call these smart notifications in conversations. You get updates when a colleague responds and a signal just before the maximum response time of 24 hours expires. A conversation can be handled well within time, as fast as you can answer whatsapps in between. This way, no customer question is lost in the hectics of the day.

Where necessary, you can also forward a conversation internally for extra checks and tasks according to your business processes. With an internal note for your colleague, you provide the right context and information. Keep informing the customer to-the-point while you can switch behind the scenes in the team. Whether you run a webshop, provide mortgage advice, or deliver fresh products: with RippleCom you offer that smooth top service via WhatsApp. It is even smart for the government to narrow the gap between citizen and state.

Everything Secure and Centralised

Customer and conversation data is stored securely within the EU according to current privacy legislation such as AVG and GDPR. That offers more transparency than regular WhatsApp Business solutions. With RippleCom, you also work in one secure, central environment without app switching. Thanks to an intuitive simple interface, you bring peace and focus to your employees.

All these benefits of a professional WhatsApp Business are—temporarily—from €100 per month! For that amount, teams get a professional WhatsApp inbox with unlimited users and possibilities for labelling, reporting, and more.

Unique Advantages with RippleCom

We have listed the advantages over existing communication such as personal WhatsApp and WhatsApp Business.

 
• 70% of all messages are read within 20 min; 99% of messages are read at all

 

• Average conversion rate of 20% on messages where the customer needs to take action

 

• Your organisation has direct visibility and reachability among friends and family of customers

 

• Possibility for pro-actively approaching complete target groups with bulk messages

 

• Extendable in the long term with AI integrations, connections with other systems, etc.

Discover now how the smartest business WhatsApp solution can streamline communication in your team. Request a free demo with the WhatsApp widget!