WhatsApp for whom?
Businesses, institutions and governments strive for personal contact.
In the fast-paced world of professional communication, WhatsApp has become a dominant force. With its direct nature and low barrier to entry, it has changed how we communicate personally. WhatsApp Business aims to do the same for companies and their customers, but for organisations with multiple employees, the standard app falls short.
In fact, many healthcare institutions have attempted to ban WhatsApp due to these shortcomings. It is clear that the limitations of WhatsApp Business must be addressed to enable teams to communicate and collaborate effectively.
WhatsApp Business was designed to help small companies with customer communication, offering extra features like a business profile, quick replies, and automated greeting messages. For sole traders, it suffices. However, for organisations or departments with more than one employee, it lacks the necessary tools for team collaboration. Crucially, employees cannot work together on customer queries within the app, leading to inefficiency and frustration.
RippleCom was developed as the answer to these issues. Our platform allows teams to collaborate from a single integrated environment. With features like internal notes, smart notifications, and request-driven workflows, RippleCom enables seamless teamwork. No more struggling with a single shared handset—RippleCom provides a streamlined solution for teams of two or more.
Communicating from one phone number is powerful; all conversations arrive in one place, and outgoing messages use that same central number. Without a proper system, it becomes impossible to see who responded to whom. “Transferring” a conversation isn’t possible in the standard app, increasing phone pressure because email is already overloaded. Customers today want fast answers. Will your company keep up?
The solution to the frustration of not being able to collaborate, track responses, or transfer chats is finally here. We have addressed every one of these challenges. The answer is RippleCom. Designed for effective communication that ripples across your organisation, RippleCom allows teams to work together from one integrated platform.
A major advantage of RippleCom is our focus on premium communication. Companies can better serve their clients through efficient, direct interaction. Where phone calls can be disruptive and email response times often exceed 48 hours, RippleCom offers the alternative. Through the secure WhatsApp platform, your contacts get answers within 24 hours.
Internally, your team is guided by smart notifications so no contact is forgotten. You can monitor conversations for quality and training, gain insights, and maintain control. This is also highly effective for government agencies and citizen engagement.
If WhatsApp Business is no longer meeting your organisational needs, it is time to switch to RippleCom. Your business communication must meet the highest security and quality standards. Rather than banning the platform, embrace it with control. Choose RippleCom—delivering on promises and agreements is in our DNA. We help you move beyond the limitations of standard apps and embrace the future of business communication.
