How do I prevent repair reports from tenants getting lost?

By having all reports arrive in one team inbox on the fixed association number. Tenants send a photo of the problem via WhatsApp. The report with context goes straight to the right team. No forms, no queue, no reports picked up twice or not at all.

How do I make caretakers reachable without personal numbers?

By routing all communication through the fixed association number. Calling, SMS and WhatsApp through that single number. Caretakers respond on the go via the team inbox on their phone. No personal numbers in circulation. When staff change, the contact stays with the association.

How do I reduce no-shows for repairs and inspections?

By sending automatic reminders via SMS or WhatsApp. One day before and again 75 minutes before the appointment. With date, time and what the tenant needs to prepare. 98% of messages are read. Tenants who are reminded are at home.

How do I streamline communication during key handovers?

By sending all information in one message via the association number. Date, time, location, required documents and contact person. The tenant knows where they stand. No missed appointments, no confusion, no extra call rounds.

Can I connect calling, SMS and WhatsApp with our property management system?

Yes. Via APIs and webhooks, integration is possible with systems such as ViewPoint (Itris), Zig365 and Yardi. Reports, contact details and conversation history are brought together in one place. No duplicate registration.

Is tenant communication via calling, SMS and WhatsApp GDPR-compliant?

Only via the WhatsApp Business API with a professional team inbox. The free WhatsApp Business app stores tenant data on employees' personal devices, without a data processing agreement. Via the API, data stays within the EU, communication is traceable and you work with the proper compliance documentation. Suitable for associations following the Aedes standards.

How do I prove what was communicated in a dispute with a tenant?

By routing all communication through the team inbox. Every message is traceable: who said what, when and via which channel. Messages are exportable for case file creation. In complaints or disputes there is always evidence.

How does the 30-day pilot for housing associations work?

We choose one specific process at one location. For example, repair reports or appointment reminders for inspections. We measure before and after: response time, turnaround time, repeat contact and channel load. After 30 days we evaluate together. The pilot costs a one-off €2,500. When going live on the Diamond package, costs are fully offset.

Tenant Communication in One Team Inbox

Make an informed decision in 30 days.

Test RippleCom in one concrete process. Measure lead times and response rates.

Scope

One process: repair requests or reminders. One team, one workflow, one location.

Metrics

Response time, lead time, repeat contact.

Implementation & Evaluation

Four days of support over four weeks for setup and training.

Secure & GDPR-proof

Data processing agreement and logging from day one.

Pricing and terms

Pilot fee €2,500. Credit 100% back if you continue.

Book a strategy session

All amounts exclude 21% VAT

What it delivers.

We believe every conversation matters. We unify tenant comms with control and accountability.

Oversight

Assignment, status, and handover. Nothing falls through.

Accountability

Traceable proof of who did what for complaints and disputes.

Privacy & Compliance

GDPR-proof. Suitable for organisations with Aedes standards.

Insight

Inspiration

Impact

75% fewer no-shows

Timed reminders for repairs and inspections.

Integration

Connects with property management systems like Zig365 or Yardi.

Want to see if it’s a fit? Get clarity in 30 minutes.

In a strategy session, we’ll discuss accessibility, accountability, and privacy.
It's all about your organisation.
We’ll be honest about whether RippleCom is the right match for you.

Frequently Asked Questions

Frequently Asked Questions.
Clear answers.

Transparent. Monthly cancellation and designed around the phone number.
These are the questions we get asked most often.

Of course, we are

24/7

available.

Response within

hours

You can also just give us a call.

+31

(0) 850 602 509

RippleCom puts you in complete control of direct communication around your phone number. With RippleCom, you have a single platform for calling, SMS, and WhatsApp. Other providers offer individual or fragmented channels, where traceability via the phone number is lost. With RippleCom, you have the assurance that messages are delivered — demonstrably.

RippleCom secures direct communication around your phone number via telephony, SMS, and WhatsApp — all managed through a single, centralised Team Inbox. With full oversight, follow-up capability, and end-to-end traceability.

In most cases, RippleCom is operational within one business day. Following the strategic onboarding session, we define the scope, requirements, and possibilities — after which onboarding and integration commence immediately.

RippleCom is built on a privacy-by-design foundation, making it unique and inherently secure. All data remains within the EU. Data ownership lies exclusively with your organisation. We operate with clear terms and conditions, a transparent data processing agreement, and fully substantiated Digital Protection Impact Assessment (DPIA) documentation.

AI is applied for sentiment analysis, advisory support, and translation. AI does not participate in conversations — every message originates from a human. We firmly believe that genuine recognition can only be delivered person to person. Furthermore, no customer data passes through external AI systems, ensuring stronger GDPR compliance as standard.

Yes. RippleCom connects via APIs and webhooks with your existing infrastructure. We deliver a single process integration module — for example, for appointment confirmations, reminders, and follow-ups — designed to fit seamlessly into your current workflows.

RippleCom does not operate on a free trial model. Following the strategic onboarding session, we configure your Team Inbox correctly from day one. Our accessible entry point instils confidence from the outset. RippleCom is cancellable on a calendar-month basis — with no long-term commitment required.

Yes. As standard, we provide comprehensive onboarding and configuration support. For mission-critical environments, we offer additional Service Level Agreements (SLAs) covering both process and compliance requirements.

Organisations in healthcare, government, education, and housing associations that can identify at least one process to improve (e.g. appointment reminders), designate a single department or location to begin with, and are committed to measuring and evaluating outcomes.
Not suitable for organisations looking to "have a browse" without genuine commitment.

We start small. One process, one department, one agenda. Week one is dedicated to configuration and go-live. From there, we iterate based on data. We measure before and after: no-show rates, confirmation rates, response times. After 30 days, we evaluate together and decide on scaling. Pilot costs are offset against the first subscription invoices (from the Diamond tier onwards).

Meta charges per conversation, not per message. A conversation window remains open for 24 hours, within which an unlimited number of messages can be exchanged at no additional cost. Costs vary depending on who initiates the conversation and the message type. We address what this means specifically for your situation during the onboarding session.

Want to know what your current accessibility is costing you?

Organisations in healthcare, government and services use RippleCom
to safeguard accessibility, processes and privacy.

Accessible Housing.
Satisfied Tenants.

No voicemails.
Tenants want action.

Impact on Execution

Repair requests get lost.

Caretakers on the move.

Private numbers in use.