How do I reach residents who do not respond to letters?

Via WhatsApp and SMS on your fixed municipal number. 98% of WhatsApp messages are read. The Municipality of Borne reached 20% of its residents during a sustainability project through this channel. Letters do not achieve that level of engagement.

Is using WhatsApp as a government body GDPR and BIO-compliant?

Only via the WhatsApp Business API with a professional team inbox. The free WhatsApp Business app stores data on employees' personal devices, without a data processing agreement. Via the API, data stays within the EU, communication is traceable and archivable, and the setup complies with the Baseline Information Security for Government.

How do I prevent civil servants from communicating with residents via personal numbers?

By centralising all communication on the fixed, recognisable municipal number. Calling, SMS and WhatsApp through that single number. Staff no longer use their personal devices. No shadow IT, no GDPR risk, no conversations outside the case file.

Can I archive WhatsApp communication in compliance with the Public Records Act?

Yes. Via a team inbox every conversation is traceable: who said what, when, and to which resident. Messages are exportable and can be linked to case management systems. This supports case file creation and FOI processes.

How do I reduce pressure on the municipal telephone switchboard?

By handling straightforward enquiries asynchronously via WhatsApp. Residents ask their question when it suits them. Staff respond when they have capacity. Urgent matters go via the telephone. Routine via WhatsApp. This relieves the queue.

Can WhatsApp be connected to our case management system?

Yes. Via APIs and webhooks, integration is possible with case management systems such as Centric and Cognos. Messages, contact details and conversation history are brought together in one place. No duplicate registration.

How does the 30-day pilot for municipalities work?

We choose one specific process in one department. For example, appointment reminders or public space reports. We measure before and after: response time, turnaround time and channel load. After 30 days we evaluate together. The pilot costs a one-off €2,500. When going live on the Diamond package, costs are fully offset.

Improving Citizen Engagement for Municipalities

Communication for the Public Sector.

No queues.
Citizens want clarity.

Government communication rarely fails on intent, but often on execution.
Workloads are high. Handovers are complex. Accessibility is fragmented.
Questions are either missed or handled twice.

Impact on Public Service

higher interaction on mailings

inclusive

Queues undermine public service.

Residents call for simple questions, blocking capacity for urgent matters. Traditional telephony has become a bottleneck. Much of this can be handled directly and asynchronously.

Accessibility requires multiple channels.

Portals and digital IDs are barriers for many citizens. WhatsApp and SMS lower the barrier, enabling two-way contact without needing extra service desks.

Shadow IT is a risk.

Out of goodwill, (private) numbers are often shared with residents. This creates GDPR and Public Records Act risks. Centralise all communication on your fixed, recognisable business number.

In practice.

Traceable citizen participation.

While government communication is diligent in content, it often fragments in execution across multiple desks and systems.
RippleCom organises direct contact around the phone number with a single workflow.
Our goal is responsive service that complies with GDPR, BIO, and the Public Records Act.

01 Direct Communication

Notify residents instantly when a passport is ready for collection. Receive reports on flooding or litter with photos and location data.
For social support, a phone call can be daunting; a quick message is accessible and increases your reach.

02 Engagement

Engagement builds trust. When citizens know where they stand, anxiety decreases and contact improves. RippleCom enables two-way contact with clear routing and ownership. This reduces noise, shortens lead times, and supports Freedom of Information (Woo) requests through traceability.

03 Purpose-driven

Communication that increases trust. The right message at the right time with a clear goal: transparency.
Exchange media quickly and answer FAQs at your convenience.
This results in less frustration, less paperwork, and more control.

04 Secure & Compliant

Privacy isn't an afterthought; it’s the starting point. RippleCom is built on privacy-by-design. We support implementation in accordance with GDPR and the Government Information Security Baseline (BIO).

Pilot with Baseline Measurement

Make an informed decision in 30 days.

In 30 days, we test RippleCom in one concrete process.
We brainstorm before and measure the results after.
Then, you make an informed decision based on proven impact.

Scope

We choose one concrete process: requests or appointment reminders. For one team or department with one calendar/workflow at one location and one channel.

Metrics

We start with a baseline measurement. Response time, lead time, repeat contact, drop-outs, and channel load.

Setup & Evaluation

Four days of dedicated support spread over four weeks for setup and evaluation. Includes templates, routing/assignment, and team training.

Secure & GDPR Compliant

Data Processing Agreement, logging, and traceability from day one.

Pricing and Terms

The pilot is a one-off upfront fee of £2,500.
Four weeks. One process. Measurable results.

Is it a match? We will credit 100% of the cost.
Upon going live with the Diamond package, pilot costs are offset against your first subscription invoices.

The pilot effectively costs you nothing.

Book a strategy session

All amounts exclude 21% VAT

Contact

Want to see if it’s a fit? Get clarity in 30 minutes.

In a strategy session, we’ll discuss accessibility, accountability, and privacy.
It's all about your organisation.
We’ll be honest about whether RippleCom is the right match for you.

We are

24/7

available.

Response within

hours

Ask us anything.

Frequently Asked Questions

Frequently Asked Questions.
Clear answers.

Transparent. Monthly cancellation and designed around the phone number.
These are the questions we get asked most often.

Of course, we are

24/7

available.

Response within

hours

You can also just give us a call.

+31

(0) 850 602 509

RippleCom puts you in complete control of direct communication around your phone number. With RippleCom, you have a single platform for calling, SMS, and WhatsApp. Other providers offer individual or fragmented channels, where traceability via the phone number is lost. With RippleCom, you have the assurance that messages are delivered — demonstrably.

RippleCom secures direct communication around your phone number via telephony, SMS, and WhatsApp — all managed through a single, centralised Team Inbox. With full oversight, follow-up capability, and end-to-end traceability.

In most cases, RippleCom is operational within one business day. Following the strategic onboarding session, we define the scope, requirements, and possibilities — after which onboarding and integration commence immediately.

RippleCom is built on a privacy-by-design foundation, making it unique and inherently secure. All data remains within the EU. Data ownership lies exclusively with your organisation. We operate with clear terms and conditions, a transparent data processing agreement, and fully substantiated Digital Protection Impact Assessment (DPIA) documentation.

AI is applied for sentiment analysis, advisory support, and translation. AI does not participate in conversations — every message originates from a human. We firmly believe that genuine recognition can only be delivered person to person. Furthermore, no customer data passes through external AI systems, ensuring stronger GDPR compliance as standard.

Yes. RippleCom connects via APIs and webhooks with your existing infrastructure. We deliver a single process integration module — for example, for appointment confirmations, reminders, and follow-ups — designed to fit seamlessly into your current workflows.

RippleCom does not operate on a free trial model. Following the strategic onboarding session, we configure your Team Inbox correctly from day one. Our accessible entry point instils confidence from the outset. RippleCom is cancellable on a calendar-month basis — with no long-term commitment required.

Yes. As standard, we provide comprehensive onboarding and configuration support. For mission-critical environments, we offer additional Service Level Agreements (SLAs) covering both process and compliance requirements.

Organisations in healthcare, government, education, and housing associations that can identify at least one process to improve (e.g. appointment reminders), designate a single department or location to begin with, and are committed to measuring and evaluating outcomes.
Not suitable for organisations looking to "have a browse" without genuine commitment.

We start small. One process, one department, one agenda. Week one is dedicated to configuration and go-live. From there, we iterate based on data. We measure before and after: no-show rates, confirmation rates, response times. After 30 days, we evaluate together and decide on scaling. Pilot costs are offset against the first subscription invoices (from the Diamond tier onwards).

Meta charges per conversation, not per message. A conversation window remains open for 24 hours, within which an unlimited number of messages can be exchanged at no additional cost. Costs vary depending on who initiates the conversation and the message type. We address what this means specifically for your situation during the onboarding session.

In practice.

These organisations have
already secured central control.

They demonstrate how they have structurally implemented accessibility, responsibility and privacy.

Parrish Kortink

Vleesvee Integratie Twente

We are directly and easily accessible to our customers. Our team works optimally together with RippleCom. We can help more customers with our current team, and we have saved two FTEs.

Rick van de Leur

HUBO

Thousands of customers. One communication standard. No missed messages. Linked with OutSmart. One inbox. Always an answer. Always traceable. RippleCom is our central control for customer contact.
This is how retail works in 2026

Ludcinda Nepelenbroek

MST & OCON

In healthcare, communication is not a luxury. It is patient safety. Appointments, reminders and follow-ups where everything must be correct. RippleCom gives us that control. Instead of 3 hours of calling, it's down to 45 minutes. Our patients attend. Our processes run. Communication is secured.

D. van Veldhuizen

Municipality of Borne

Involving residents in sustainability requires trust. That starts with accessibility. With RippleCom, we have managed to reach 20% of the residents. Fully transparent. This is how you build support.

Hans Diemont

OrthoEuregio

Orthodontics is all about planning. Every appointment counts. With RippleCom, we have control over every patient contact. Reminders and changes are linked with our system. From 47 down to 12 no-shows per month. Our schedule is accurate. Our patients attend.

Manon Brand

Hardwood Discount

We operate in three countries and serve thousands of customers. Hundreds of conversations a day. Without central control, that would be impossible. RippleCom is our communication infrastructure. 300% higher customer satisfaction and 18% conversion. RippleCom scales with us.

Birgit Cobet

Smooth Laser Clinic

Our customers expect service at the highest level. That begins with communication. Direct. Personal. Reliable. Every appointment is confirmed. Every question answered. One inbox. Always an answer. That is what premium feels like.

Accessible Government.
Accountable and approachable.