The Smartest Business WhatsApp Solution for Teams
WhatsApp is the most used chat app in the world. We use it massively for personal communication with family and friends. In the Netherlands, as many as 99% of people use WhatsApp. With 2.8 billion users worldwide (that's 35% of the world's population!), WhatsApp is the most used communication platform. Did you know that WhatsApp is also increasingly being used commercially for customer contact? Only 200 million businesses worldwide are accessible via WhatsApp. So that market is wide open. With the right tools, this offers enormous opportunities for businesses to communicate in a more personal and efficient way.
The regular and free WhatsApp Business app is limited in its capabilities for teamwork, team collaboration and team cooperation. With Ripplecom, communication via WhatsApp becomes professional. Ripplecom goes much further with the smart WhatsApp solution focused on collaboration within teams. Whereas WhatsApp is designed for one-on-one conversations, Ripplecom facilitates seamless one-to-many communication. This means that your customer communicates with your organisation (1-to-1) and that your entire internal team can take on the conversation with that customer (1-to-many). Assign conversations, forward them to colleagues and follow conversations to control their handling.
Streamlined Customer Conversations
One phone number with an unlimited number of team members. As soon as a customer makes contact via WhatsApp, the entire team can join in and collaborate. No one has to handle a conversation alone anymore. By pooling strengths, customer queries are answered more quickly and effectively, with one clear point of contact for the customer. Serviced from one Team Inbox. After all, the customer communicates with your organisation. That does not mean that one person is responsible for that communication. You are jointly responsible for that. So take on this communication together as well. With the ease you are used to from email and telephony.
Team members can add notes to a conversation, tag colleagues for support, and the customer communication is assigned to the responsible employee. If that employee does not know or is unexpectedly absent, the conversation can be forwarded to another employee. This way, you maintain one consistent message and prompt follow-up. The power of WhatsApp lies in the short and fast messages that are sent.
Optimal Workflow with Sharp Follow-up
Keep conversations seamlessly monitored with Ripplecom's smart reminders and notifications. We call these smart notifications on conversations. You get updates when a colleague responds and a signal just before the maximum response time of 24 hours expires. Well within that time, a conversation can be handled, as quickly as you can respond to WhatsApp messages in between activities. This way, no customer query is ever lost in the hustle and bustle of the day.
Where necessary, you can also forward a conversation internally for additional checks and tasks according to your business processes. With an internal note for your colleague, you provide the right context and information. Keep the customer informed to the point while you can coordinate behind the scenes within the team. Whether you run a webshop, provide mortgage advice or deliver fresh products: with Ripplecom, you offer that smooth top service via WhatsApp. Even for Government this is the perfect solution bridging the gap between residents and government.
Everything Safe and Central
Customer and conversation data is securely stored within the EU according to applicable legislation such as GDPR. This provides more transparency than regular WhatsApp Business solutions. With Ripplecom, you also work in one secure, central environment without app switching. Thanks to an intuitive, simple interface, you bring peace and focus for your employees.
All these advantages of a professional WhatsApp Business are -temporarily- from €100 per month! For that amount, teams get a professional WhatsApp inbox with unlimited users and options for labelling, reporting and more.
Unique Advantages with Ripplecom
We have listed the advantages compared to existing communication such as personal WhatsApp and WhatsApp Business.
Discover now how the smartest business WhatsApp solution can streamline communication in your team. Request a free demo with the WhatsApp widget!