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RippleCom focuses on direct communication direction around the phone number. With RippleCom, you have one place to call, SMS and WhatsAppen. Other providers offer individual or multiple other channels. Traceability via the phone number is eliminated. With RippleCom, you are assured that messages arrive. Demonstrable.
RippleCom ensures instant communication around the phone number with telephony, SMS and WhatsApp. All through one central Team Inbox. With direction, follow-up and traceability.
Often, RippleCom is operational within one working day. After the directional interview we determine the scope, requirements and possibilities. This is followed by onboarding and integration.
RippleCom is designed from a privacy-by-design perspective. That makes RippleCom unique and safe. Data remains within the EU. Ownership of the data lies with your organisation. We work with clear general terms and conditions and transparent processing agreement and substantiated Digital Protection Impact Assessment (DPIA) documentation.
AI is used for sentiment analysis, advice and translation. AI does not take part in the conversation. Every message comes from a human. We believe that true recognition can only be from human to human (still). Moreover, no customer data goes through external AI systems, which means better AVG/GDPR compliance.
Yes. RippleCom links to existing systems via api's and webhooks. We provide one process integration as a module for e.g. appointment confirmations, reminders and follow-ups.
RippleCom does not work with free trial. We set up the Team Inbox right away after the directing session. The low entry level gives confidence in use. RippleCom is terminable per calendar month. With no long-term commitment.
Yes. As standard, we help with onboarding and setup. For mission-critical environments, we offer additional service level agreements (SLA) on process and compliance.
Organisations in healthcare, government, education and housing associations that can identify at least one process to improve (e.g. appointment reminders) in one department or location to start and are willing to measure and evaluate.
Not suitable for organisations that want to "take a look" without commitment.
We start small. One process, one department, one agenda. First week set up and live. Then adjust based on data. We measure before and after: no-shows, confirmation rate, response time. After 30 days, we evaluate and decide together on upscaling. Pilot costs are settled with the first subscription invoices (from Diamond onwards).
Meta charges per call (not per message). A conversation 24 hours remains open. Within that window, unlimited messages can be exchanged and at no extra cost. Costs depend on who starts the conversation and the type of message. We take this into account in the direction session what this means for your situation.
