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RippleCom focust op regie op directe communicatie rondom het telefoonnummer. Met RippleCom heb je één plek om te bellen, SMSen en WhatsAppen. Andere aanbieders bieden individuele of meerdere andere kanalen. Jij krijgt focus en herleidbaarheid op het telefoonnummer. Je weet zeker dat berichten aankomen. Aantoonbaar.
RippleCom ensures instant communication around the phone number with telephony, SMS and WhatsApp. All through one central Team Inbox. With direction, follow-up and traceability.
Often, RippleCom is operational within one working day. After the directional interview we determine the scope, requirements and possibilities. This is followed by onboarding and integration.
RippleCom is designed from a privacy-by-design perspective. That makes RippleCom unique and safe. Data remains within the EU. Ownership of the data lies with your organisation. We work with clear general terms and conditions and transparent processing agreement and substantiated Digital Protection Impact Assessment (DPIA) documentation.
AI wordt ingezet voor sentimentanalyse, advies en vertaling. AI neemt geen deel aan het gesprek. Elk bericht komt van een mens. AI praat niet met jouw klant. Bovendien gaat geen klantdata door externe AI-systemen, dat betekent betere AVG/GDPR-compliance.
Yes. RippleCom links to existing systems via api's and webhooks. We provide one process integration as a module for e.g. appointment confirmations, reminders and follow-ups.
RippleCom does not work with free trial. We set up the Team Inbox right away after the directing session. The low entry level gives confidence in use. RippleCom is terminable per calendar month. With no long-term commitment.
Yes. As standard, we help with onboarding and setup. For mission-critical environments, we offer additional service level agreements (SLA) on process and compliance.
Organisations in healthcare, government, education and housing associations that can identify at least one process to improve (e.g. appointment reminders) in one department or location to start and are willing to measure and evaluate.
Not suitable for organisations that want to "take a look" without commitment.
We start small. One process, one department, one agenda. First week set up and live. Then adjust based on data. We measure before and after: no-shows, confirmation rate, response time. After 30 days, we evaluate and decide together on upscaling. Pilot costs are settled with the first subscription invoices (from Diamond onwards).
Meta charges per call (not per message). A conversation 24 hours remains open. Within that window, unlimited messages can be exchanged and at no extra cost. Costs depend on who starts the conversation and the type of message. We take this into account in the direction session what this means for your situation.
